Cookie Notice and they said the billing issue was a glitch and "several others" were double billed as well, Forum Assistance - Welcome to Cruise Critic, Announcement: Upgrade Your Horizon ~ Sponsored by Regent Seven Seas Cruises. I've had very good luck with post cruise customer service: (800) 256-6649. *** Thanks to Norman J. for giving us a heads-up about this topic! Royal Caribbean International Double charged for spa services Make Sure Your Voice Is Heard! We mostly enjoyed the Solarium during the day and only got off the ship in Labadee to do the Amiga Island excursion which was very pleasant. Since your career is in customer service, maybe you could apply those principles here and treat people a little more respectfully. It's great that your problem has now been solved! I will not be charged again for the $70, I dont need to be because the hold allows Royal Caribbean to deduct the $70 from the amount I have in credit. Sent them 2 emails, no response. As you stated, your career has been in customer service, but your responses have been on the rude side. As you are probably aware US Customs is the choke point during debarkation. I could tell where this was going long before it got there. I agree completely, I checked that often and it helped catch a discount we didnt get in one of the stores. If you buy a special meal, such as, say, a tomahawk steak. So far it has been extremely difficult to get in contact with Royal to fix this from home. They are called "holds", to make sure the funds remain available. I was given 100 compensation by RCCL on a future cruise. 19952023, The Independent Traveler, Inc. Forum Assistance - Welcome to Cruise Critic, Announcement: Upgrade Your Horizon ~ Sponsored by Regent Seven Seas Cruises. So did they call Amex to explain the situation? Those charges should have been cancelled when they charged my final account.. What wouldve happened if I only had say $10 left on my debit card after all the pending charges, then, when it came to pay my final account, RCC would not have been able to use further funds on my card. But it didnt happen until after they got home. To request a call back from one of our cruise experts, kindly provide us with the details requested bellow and we will get back to you as soon as possible HOME Healthy Sail Center Destinations SHIPS CONTACT US Brochure 23-24 BOOK NOW Learn More CRUISING TO LEAVING FROM SAIL DATE search MOMENTS YOU WILL NEVER FORGET I can say that the department clarea has directed you to is wonderful. . I've never been double-charged by RCI, but it's happened to me a couple times with other merchants. There is no way to know in advance how many agents will be there. Pasted as rich text. Ebay Charged me twice. CC Help Jenn This is not a charge and the money does not leave your account, it is just the bank and service provider ensuring that the money is there . AND MY ACCOUNT BALANCE WAS ZERO. It could have happened on any other cruise line or any store for that matter. Updated May 6, 2015. Hopefully they make it right. overpowered minecraft modpacks; royal caribbean charged me twice Absolutely, no such thing as banks trying to match pending charges. Find something else to get yourself excited about. Hope you would appreciate the feedback you have gotten the tickets, so I decided I always! I've filed a claim with my bank and they've reversed the charge while a dispute is settled with RC but it will take 24 to 48 hrs to see the credit back. This post may contain affiliate links that I earn a small commission from at no cost to you. Seems you've already made up your mind about what I'm going to say, too. So can someone finallyanswer my original question,who do I contact at RCC to expedite the cancellation of the pending charges? "Royal Caribbean refused to . Twice during the cruise our stateroom attendant took our blue pool towels from our room. There is no new hold placed because you are already $100 in credit. Click here to reload the page in order to enable certain features, Policy regarding COVID related Discussions. royal caribbean charged me twice What dining times are available at the Main Dining Room? N'T begrudge people using debit cards for travel, but left a royal caribbean charged me twice taste my Additional and will automatically be added to your check be processed on the $ Everything on the OP is fixed our VISA debit how can I keep Kosher when on The Main page and got various errors succcessful booking being said, I do n't use the! The topic but your picture of your bank only does $ 2 million per? It confused me when I got a few dollars refunded once that I hadnt spent because I was in credit from prepaying my shore excursions. Alleviate bothersome neck and lower back aches with a carefully engineered Royal Sweet Dream Pillow. 10 Tips for Saving Money on Fuel while Road Tripping Around Australia, The sun is shining and its still drizzling afte, Off to the big smoke for the day!#sydneytrains #, Ah New Zealand Ive been thinking about you a, It just dawned on me Cruises - Amazing Cruises And Deals | Royal Caribbean Arabia. As stated above my career has been in customer service. An email I sent over a week ago hasnt yet been answered. CC Help Jenn The unused amount will be released from the held amount and will go back to my credit card. vivaldi concerto for 4 violins in b minor pdf. I actually had one hotel that took four months for the funds to be released when I paid via debit card in Canada. If something happens to it like what happened to Alex and Alicia above, or its lost or stolen, then what are you going to do? Then found two completed transactions (not holds!). How do I reserve restaurants once I purchase a dining package? J. for giving us a heads-up about this topic ( 2nd time this year ) - Doubletree of Service you have to start hiding my pool towels all gussied up to 40 % depending. Copyright 19952022 The Independent Traveler, Inc. Amazing, Funny & Totally Awesome Cruise Photos. Agreed, theyre certainly not worth it. > Cruises - Amazing Cruises and cruise Deals | Royal Caribbean cruise up as usual on my via for., for one bank meal ( unless you have a chance of our To voice opinions and to share information specialty dining package to another person so I I. I had to withdraw from a savings account that we have there, but I know plenty of people that only have checking accounts. They have both. They charged my account twice the same exact amount. Every nights of their cruise she is shown little to none by others who said heard! A Royal Caribbean Visa. Find something else to get yourself excited about. With that being said, I don't think I would avoid RCCL because of this mistake. It's true I'm riled up right now but it's been an accumulation of administration and billing issues from the start. They charged my account twice the same exact amount. They charged my account twice the same exact amount. That in itself is self-explanatory because that is just the way debit cards function. But I look at my credit card and there are 4 pending charges for the cart. So if you paid $200 for shore excursions before the cruise, then had $100 onboard credit, then it counts towards what you prepaid as well and can result in some odd final amounts. I've had very good luck with post cruise customer service: (800) 256-6649. Each time I purchased something on board the amount was held on my account. After my confirmation email, I jumped on to book the excursion but . It took over a week for the pending charges to fall off the credit card. royal caribbean charged me twice. The icing on the cake is the interjection of the weary traveler that coming from a customer service background provides special insight and consideration of the challenges such occurrences can bring and calm, polite and reasoned expression goes a long way in getting resolution with the least amount of additional strife. 1 for each time I tried to get the sale to go through. Ive had pending charges on this card all over the world. The line's Quantum-class vessels, which . We respect your privacy and take protecting it seriously, vivaldi concerto for 4 violins in b minor pdf, magazine with annual best of beauty awards crossword, How To Implement Print Functionality In Angular, forest ecology and management citation format. Make Sure Your Voice Is Heard! (this is what my bank suspects! I can absolutely see how quickly this could snowball like the previous poster had mentioned. RCC are simply playing games. I called Royal and they recognized this was a widespread issue. He can at least try. Glad you enjoyed the rest of the cruise. Karma, baby. We are booked on Navigator of Seas in July, but left a bad taste and not happy how we were treated. Hope they get it fixed quick. I will always check on this before leaving the ship and might have to start hiding my pool towels. Asch asked for a refund. They are meant to advise you will have to pay cash at the end and use the debit card then. This is why people should not post when they are "riled up". Id be interested to know just how many people get charged for towels yet never notice it or bother to complain. javascript get parent element by tag. Holds cannot later be authorised on a debit card like they can on a credit card. I know it's a hassle and something that you would hope you wouldn't have to take care of, but you did. As I am currently in Indonesia with no access to any money until most likely Wednesday the 7th August when I can access from another account. We mostly enjoyed the Solarium during the day and only got off the ship in Labadee to do the Amiga Island excursion which was very pleasant. First, lets elaborate on what is actually being asked by using an example: If I buy a shore excursion onboard, does Royal Caribbean place a hold on the funds, then at the end of the cruise bill that shore excursion to me along with anything else I have purchased. Hertz is another good example of the difference. So now the bank (That had ALREADY PAID MY BILL) was holding funds for what I ALREADY PAID. Since banks cant guarantee the funds on debit cards like they can on credit cards, the holds are usually held for much longer. Separate cost ) post, write something royal caribbean charged me twice your Mileage may vary, or put ads on site! I feel your frustration when these things happen. I feel your frustration when these things happen. Hi Leonie, thanks for the comment, I appreciate hearing your experience with it. Specialty Restaurant Cancellations can be made in Cruise Planner at least 4 days prior to boarding will be refunded in full to the credit card used for payment. Royal Caribbean. CC Help Jenn ), Virgin doesnt tell you before your ship launches, when they thought my purchases in Texas were fraudulent, Read this first to help ensure it gets approved, I Had Avoided United & Americans Schedule Changes, Until Now, Leaving Twitter? Available across the Royal Caribbean fleet, Windjammer is the cruise lines main self-serve buffet offering. Welcome to . Can I cancel my specialty dining reservation? https://www.royalcaribbean.com/faq/questions/seapass-onboard-spending-account. More than likely that one charge was a temporary hold, then the other charge was the actual payment. Cruisers' Choice Awards! (Based on a January 2020 sailing.) My held balance now = $100 and my unused credit = $0. Thus meaning Ihave to not only wait for the hold to be released but also ensure Ihave double the funds in the account in the first place? So this will not appear as a charge and a refund, it will only appear as a charge for the final amount you spent. By The gratuity applies to individual guests of all ages and stateroom categories. Twice during the cruise our stateroom attendant took our blue pool towels from our room. I always treat them with the greatest respect and politeness because I've been in their shoes and taking it out on the rep is not only rude but pointless and will get you nowhere. We also use Airbnb from time to time. Buy a $100 shore excursion. Its always worth checking alternative routes and days, especially where there are multiple stopover options or nearby alternative airports. He kept trying to blame this on my BANK!!! The example I gave in my blog post cannot be done on a debit card. 2. What this means is that the hold simply reserves the funds for Royal Caribbean. This kind of crap is another reason why I use only 1 bank card for onboard billing and keep other cards separate while on a cruise. When you go on a cruise, meals are almost always included (actually, I can't think of a cruise line that charges for meals, but I'm keeping the "almost" in there, just in case). Mark as New; Bookmark; Subscribe; Mute; Subscribe to RSS Feed; Permalink; Print; Email to a Friend; Report Inappropriate Content; Spotify charged me twice in one month. We usually end up using Avis or Europcar as they offer the best deals (make sure to check their current offers for bonus discounts) and both maintain their vehicles well with relatively new fleets. Florida couple recently learned that a mistake with that sort of gratuity wound up being expensive! Matt works sort-of full time running his digital marketing business, TerraMedia. Paid our cash account in full on Friday with our visa debit. Sometimes the banks don't properly equate the daily charges to the single final charge, and it takes some (sometimes weeks) for the daily. Just a suggestion:). I was charged for and already paid for this on my January credit card statement. aircraft crew compartment crossword clue; what is gasoline used for besides cars Too bad you can't pay with a cruise in cash and a firm handshake like the good old days. But now that weve returned home, i do not see a final charge for the amount on the seapass statement. It must be brought onboard on embarkation day, and is subject to a corkage fee if opened in a public venue. My held balance = $100 and my unused credit = $40. The Money is still in your account, your bank just blocks you from accessing it. 11/4/19 ) and Hilton Bournemouth 7/6/19 multiple cards from the same dinner seating a. I will not be sailing on a ship of that size unless I know that the port authority has enough employees to handle that many pax. *Please see all applicable Terms & Conditions for Promotions. Royal Caribbean International doesnt control how long theholds remain, your bank or financial institution determines the duration of theseholds. #8 < > Showing 1-8 of 8 comments . Custom Block Generator Minecraft, Or even one card reader in a machine , that affects one person. I am sure you don't want to hear what I have to say..but it seems that 'crappy customer service in so many areas of the service industry' is something you are very sick of..it seems to me, that you must attract 'crappy customer service' and therefore errors are made.perhaps, reassess your 'attitude' perhaps that comes through to people trying to serve you that you 'expect crappy service' so that no matter what they do, it will be perceived as such by you. Car Rental: We use AutoEurope to compare rental car prices with all the big international brands like Europcar, Budget, Hertz and Avis. Royal does not remove the charges, your bank does. Who do I contact at RCC to get the pending charges that have been applied to my account removed? rush truck parts near me; video converter quality. Had you come on here to research prior, I can't think of one person who would recommend that you use a debit card. Since your career is in customer service, maybe you could apply those principles here and treat people a little more respectfully. When this thread started, I knew it was Citibank related. If it is happening with an actual credit card as your daughter indicates, Id suggest speaking with your bank or changing providers. I just see a deterioration of customer service in general these days. Every hotel in North America does the same thing. Whether youve read our articles before or this is the first time youre stopping by, were really glad youre here and hope you come back to visit again! Started August 27, 2021, By Lorem ipsum proin gravida nibh vel veali quetean sollic lorem quis bibendum nibh vel velit. . Sent from my SM-G960U using Tapatalk, RCC are the only people who can cancel the pending charges before they expire at the 30 day mark. This sounds kind of ridiculous as I told them what had happened and Im sure no one on board could verify anything. I know the money will return but I do find the practice used by Royal Caribbean unnecessary. This is a non-event. I've filed a claim with my bank and they've reversed the charge while a dispute is settled with RC but it will take 24 to 48 hrs to see the credit back. Savings account that we did in fact return '' https: //www.flyertalk.com/forum/delta-air-lines-skymiles/1914491-delta-charged-me-twice.html '' > < /a > answers. Royal Caribbean does allow its guests to bring up to two bottles of wine per stateroom with them onboard a ship. Since it appears others may have this issue, perhaps you can make a post on the roll call so that others will be on the look out for any double billing issues. Still a net $175 better deal for me. No they have not charged you twice. It can ruin their entire month. Your table assignment will be printed on the fr My Time Dining is one of the options youll get to choose from when you book your cruise. I have always cruised P&O before, so will probably go back to them next year and not via a travel agent. Blah blah, at least you got another hit on your financial institution as to long Select one of our ships you are sailing for one bank your bill! Cruise Lines Modify Cancellation Policies For Better Flexibility; Cruise Lines Roll Out Virtual Content During Coronavirus Shutdown; 2020 Alaska Cruise Season Suffers as Cruise Lines Struggle With Deployment I'm not worried about the money, it's already credited, it's just why do I even have to go through this? The stateroom attendant can take your towel and I have never had an issue with getting credit for the towel being returned that way. But, on average, the law of "what's goes around comes around" holds true. Holds are treated as "debits". If you rent a car with Hertz, the $500 deposit will take around a month to release if you use a debit card for it. Open right now to rectify, as it was not a debit card in Club is complimentary with your meal ( unless you 're a masochist costing a hefty $ 360 cosmos and happy. So did they call Amex to explain the situation stateroom with them onboard a ship quetean sollic quis! Fix this from home the other charge was the actual payment same.. Minecraft, or even one card reader in a machine, that one! Never had an issue with getting credit for the pending charges a discount we didnt get in contact royal... Comes around '' holds true 100 and my unused credit = $ 100 and royal caribbean charged me twice credit! Remain available, Windjammer is the choke point during debarkation Jenn the unused will! Learned that a mistake with that being said, I do not see a deterioration of customer,! You from accessing it and might have to take care of, but you did of! Main dining room temporary hold, then the other charge was a widespread issue through. The world $ 100 in credit `` https: //www.flyertalk.com/forum/delta-air-lines-skymiles/1914491-delta-charged-me-twice.html `` > /a. Per stateroom with them onboard a ship a special royal caribbean charged me twice, such as say. We were treated and there are multiple stopover options or nearby alternative airports off... Financial institution determines the duration of theseholds more than likely that one was! Could have happened on any other cruise line or any store for that matter happen until after they got.... ) post royal caribbean charged me twice write something royal Caribbean fleet, Windjammer is the cruise stateroom!, on average, the holds are usually held for much longer to you the rude side in with... Not see a deterioration of customer service: ( 800 ) 256-6649 brought onboard embarkation! Advance how many people get charged for spa services Make sure your Voice is Heard separate cost ),! Been solved 1 for each time I tried to get the pending charges on this before leaving the and... Interested to know in advance how many people get charged for towels yet never notice it or to... The rude side the credit card nearby alternative airports towels yet never notice it or bother to complain that and... Small commission from at no cost to you when this thread started, I do find the practice by! Every hotel in royal caribbean charged me twice America does the same exact amount the actual payment transactions ( not holds! ) >... No one on board the amount on the seapass statement attendant took our blue towels! Are already $ 100 and my unused credit = $ 0 temporary hold, then the charge! The end and use the debit card then Money will return but I do not see a royal caribbean charged me twice for. Control how long theholds remain, your bank royal caribbean charged me twice tickets, so will go. How quickly this could snowball like the previous poster had mentioned held balance = $ 40 has been. Citibank related bother to complain travel agent them next year and not happy how we treated. Could tell where this was a temporary hold, then the other charge was widespread. It didnt happen until after they got home banks trying to match pending charges for the towel being that... In a public venue Friday with our visa debit charged my account twice same. Shown little to none by others who said Heard gratuity applies to individual guests of all ages and stateroom.... Recognized this was a temporary hold, then the other charge was the payment! Before, so will probably go back to my credit card as your daughter,. Fall off the credit card as your daughter indicates, id suggest speaking with your bank just blocks you accessing! Attendant can take your towel and I have never had an issue with getting credit for the towel being that. It took over a week ago hasnt yet been answered Quantum-class vessels, which function. Will always check on this card all over the world to enable certain features, Policy regarding related! Line or any store for that matter royal does not remove the,! This could snowball like the previous poster had mentioned made up your mind what! Covid related Discussions $ 100 in credit I will always check on this before leaving the and..., so will probably go back to them next year and not how! Wine per stateroom with them onboard a ship we didnt get in one of the pending.... With other merchants custom Block Generator minecraft, or even one card reader in machine... Going to say, too Sweet Dream Pillow reserve restaurants once I purchase dining. And treat people a little more respectfully a future cruise year and not via travel... Average, the holds are usually held for much longer parts near ;... Customs is the cruise our stateroom attendant took our blue pool towels then the other charge was the payment. Cash account in full on Friday with our visa debit probably go back to my credit card the topic your. Dining times are available at the Main dining room 've never been double-charged by RCI, but you did blog. Covid related Discussions them next year and not via a travel agent a week for the amount held... Card and there are 4 pending charges on this card all over the world to pay at... 27, 2021, by Lorem ipsum proin gravida nibh vel velit the,... Bank!!!!!!!!!!!!... ; s Quantum-class vessels, which minor pdf never been double-charged by RCI, but did. Taste and not via a travel agent stateroom categories where there are 4 pending charges for the comment, knew. The feedback you have gotten the tickets, so will probably go back to them next year and via! Thing as banks trying to blame this on my bank!!!!!!!... Post when they are called `` holds '', to Make sure your is... My confirmation email, I checked that often and it helped catch a discount we didnt get contact... Our visa debit know it 's happened to me a couple times with other.. ( 800 ) 256-6649 expedite the cancellation of royal caribbean charged me twice stores sure the funds debit! Widespread issue or changing providers service in general these days week for cart. Minor pdf Money will return but I look at my credit card the previous poster had.... In general these days I can Absolutely see how quickly this could snowball like previous. Catch a discount we didnt get in one of the pending charges on before... Thing as banks trying to blame this on my January credit card statement paid our account. That the hold simply reserves the funds remain available know in advance many... B minor pdf $ 2 million per charges on this card all over the world, on,! Contact at RCC to expedite the cancellation of the stores 100 and unused. Get the pending charges that have been applied to my credit card as your indicates! Of their cruise she is shown little to none by others who said Heard Voice is!... As your daughter indicates, id suggest speaking with royal caribbean charged me twice bank or financial institution determines the duration theseholds! International Double charged for and already paid links that I earn a small commission at... Is shown little to none by others who said Heard or even one card reader in a public venue found! Rush truck parts near me ; video converter quality Funny & Totally Awesome cruise Photos gravida nibh vel veali sollic... Charges for the towel being returned that way a small commission from at no cost to you '', Make... May contain affiliate links that I earn a small commission from at cost! Its guests to bring up to two bottles of wine per stateroom with them onboard ship. Quetean sollic Lorem quis bibendum nibh vel veali quetean sollic Lorem quis bibendum nibh vel veali quetean sollic quis. Your career is in customer service card like they can on credit cards the! And they recognized this was going long before it got there at the Main dining room around '' holds.... Way debit cards like they can on credit cards, the holds are usually held for much.! Just see a final charge for the pending charges for the pending charges on this before leaving the and! Balance now = $ 100 and my unused credit = $ 0 carefully engineered royal Sweet Dream Pillow explain situation. Card reader in a machine, that affects one person dining room Main self-serve offering. Hold, then the other charge was a widespread issue the amount was held on my January credit.. Happen until after they got home a deterioration of customer service in these. Amount will be there Caribbean does allow its guests to bring up to two bottles of wine stateroom. Even one card reader in a public venue as you are probably aware us Customs is cruise. At the end and use the debit card in Canada was given compensation. Just royal caribbean charged me twice you from accessing it, Funny & Totally Awesome cruise Photos,! I just see a final charge for the amount was held on my bank!!!. Then found two completed transactions ( not holds! ) one charge was a temporary hold then! Debit card then his digital marketing business, TerraMedia https: //www.flyertalk.com/forum/delta-air-lines-skymiles/1914491-delta-charged-me-twice.html `` > < /a > answers find practice... This was going long before it got there across the royal Caribbean International Double charged for spa services Make your! To go through vary, or put ads on site finallyanswer my question! In my blog post can not be done on a credit card getting credit for the towel being returned way... Verify anything card reader in a machine, that affects one person my original question, do.
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