Room Nice. Individually-wrapped food options are available for breakfast Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Place is kept very clean in spite of needing a refurb. It was very clean, spacious, and we didn't have any problems with it. Reservation is not required for facilities onsite Smallish TV in the room, but you are not there to watch TV, right? For this reason, on behalf of our entire team, we would like to apologize for any inconvenience. Full American breakfast buffet, live cooking stations, fruit, juices and Cava, Hot and cold buffet and live cooking stations, Special evenings: themed buffet (three times a week), Unlimited local and imported beverages served 24 hours a day, Regularly restocked minibar and liquor dispenser. It is at the far end of the hotel zone, past Coco Bongo, so it took 45+ minutes to get there. we signed up for 2 excursions - The first was a speed boat/ snorkel adventure - we highly recommend this. The beach was even prettier than in the pics and the pools were sparkling clean. Lock in the lowest price from these sites. Very safe and quite fun. Bedrooms are very poorly designed for families. Open daily. The population as of the 2021 Canadian census was 2,489. At RIU Hotels & Resorts health is our priority. The location is ideal due to its proximity to Cancun Airport CUN (21 km) and Cancun (5 km) and invites you to explore the area. Thank you Riu! The hotel has 562 cozily furnished rooms with free Wi-Fi and offers many amenities. From what we have seen a majority of guests are American plus English is the most widely spoken language in the world now so a few more English speaking channels might be a good idea, Best time ever thanks to these special people XX, Thank you so much to everyone at Riu but special thanks to these amazing people. Privacy Statement There are more places to choose from in the, Frequently Asked Questions about Hotel Riu Palace Peninsula. They gave us extra blankets which was nice. We were upgraded to the 11th floor with an ocean view. HOTEL RIU PALACE PENINSULA JUNIOR SUITE ROOM TOUR | RIU PALACE PENINSULA | CANCUN, MEXICO 24,255 views Jan 9, 2020 In this video, we want to show you a quick tour of a OCEANVIEW Junior. Be specific about your experience and the services that were provided. We booked the Ocean View Villa (requested ground floor) and we told we had a Garden View. Guests who cause annoyance to other customers may be expelled from the property. At Canada 247 our purpose is to help people find great local businesses like dentists, hair stylists, restaurants, bars, hotels, local businesses. Food - I never have a problem easily finding something to eat. The spa is equipped with a spa tub and a steam room. Opened in 2012, the Spanish-owned, 562-room Riu Palace Peninsula (not to be confused with the Hotel Riu Palace Las Americas) is the youngest of the Riu's Cancun properties. I think I saw the back of one and that was it. Contact Us. Service is top notch, among the best in Cancun. I just had assumed it was the dry climate. During lunch, it is actually in the steakhouse and a lot of varieties and no complaints at all. Dear Mila G.,We wish to thank you for being so loyal on behalf of our beautiful staff, from the bottom of our hearts.If you are not a Riu Class member yet, we kindly recommend it to you.It is truly gratifying to know our guests are happy and they come back.We will be thrilled to see you again, Mila!Kindest wishes!Hotel Riu Palace PennsulaOnline Reputation Management. Sure, it seems like a good idea, but it is NOT. Chris is an excellent bartender and so sweet! [11], Lester B. Pearson School Board operates Anglophone schools. Sports bar is nice and is stocked 24 hours a day with food. If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. more. Cash is not accepted. Dont eat from the sports bar. Review collected in partnership with riu.com. Please note that without your full name we cannot contact the hotel and do the right follow up, in order to clarify if this was a case of another guest mistaking your room for his or her own. Sand was soft. We tried all the restaurants and they were all ok with the exception of the Mexican which I think was better, but the buffet reigned supreme in my opinion. Guests under 18 years old are not allowed in the spa. Riu Palace Peninsula All Inclusive features a full-service spa, 5 outdoor swimming pools, a health club, and a spa tub. For guests' safety, the property includes a fire extinguisher, a smoke detector, and a first aid kit in each accommodation. Las Olas - This buffet restaurant serves breakfast and dinner. Does Hotel Riu Palace Peninsula have any great views? Highly recommend to other guest and friends. Guest accommodation is not sealed after cleaning Water activities. Food is awesome and the atmosphere is even better. They attempted to gain entry into our unit with the use of some form of metallic object as is evident by the sound made, exterior damage and paint chipping that was identified post incident. Restaurants Let me just say this The food was great! The bars by the stage were good, but the service was OK. Also, enjoyed all restaurants, no reservations needed.5. On the morning of November 23rd, at approximately 6 a.m., someone attempted to break into our suite. Dining is available at one of the property's 7 restaurants and guests can grab coffee at the coffee shop/caf. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities. By the time I got up there all first seating was done, I was told it would be a 30 minute wait. Enjoy spacious, air-conditioned villas at Riu Palace Peninsula that have private balconies or verandas on which to soak up the Caribbean breeze, along with hydromassage baths, 24-hour room service, and a minibar stocked with free drinks. 5 outdoor swimming pools are on site along with a spa tub. The location is ideal due to its proximity to Cancun Airport CUN (21 km) and Cancun (5 km) and invites you to explore the area. Didnt make sense. Thats over $600 a day. Property confirms they are implementing guest safety measures Nearby attractions include Coco Bongo Cancun (1.7 miles), Rakata Cancn (1.7 miles), and The City Discotheque (1.7 miles). With that being said, I don't go to Cancun to stay in my room so even though my sister and I can be quite boujee, that didn't bother me. Prices do not include taxes & fees. Tamales - This theme restaurant specializes in Mexican cuisine and serves dinner only. They failed to ever pick us up and was confirmed for a 3:30 am pick up. Dear Buckletp,We would like to thank you for sharing your experience with us.The information provided does not specify with whom the reservation was made. Student (Spring Breaker) policies. On this Wikipedia the language links are at the top of the page across from the article title. Your satisfaction is our top priority and according to your review, we unfortunately did not manage to satisfy you during your stay. Special requests can't be guaranteed and may incur additional charges. We were not happy and were told to come back in 30 min. Returned on 7th December 2022, had a wonderful 50th wedding anniversary made special by the hotel in our room, champagne, chocolates and petal display on bed. Spending a week there, he got to know us and would have a new drink ready by the time we were finished with ours. Maybe it was a timing thing. If you are looking for relaxation and tranquility, the Adults Only Deluxe Villas, being an ADULTS ONLY area, exclusively for adults over 18, has the best facilities for their hosts. The experience was incredibly stressful and emotionally distressing. 9 years ago Save Just looking for feedback from people that have been at this resort on which is better: Staying in the main hotel in a Jr. Suite or Staying in a Villa Jr. Suite? Review tags are currently only available for English language reviews. The upgrade is well worth it. The general pool has activities going on throughout the day and there is an adult pool with a swim-up bar. Main restaurant: gentlemen no sleeveless T-shirts. Plus, from the balcony or terrace, you'll enjoy incredible views of the sea. Therefore, we follow a food safety protocol, ensuring product safety and quality, in all our F&B processing, preparation and service processes.We can guarantee that our regular H&S inspections show optimal results in this area. Yes, guests have access to a pool, a fitness center, and fitness classes during their stay. The spa is open daily. Food was great and the service was amazing. The new legislation also prohibits reception from exchanging dollars for pesos. Italian restaurant Recommend. If you want to enjoy an unforgettable escape with your partner or friends, the Villa Sea View Jacuzzi Junior Suites for ADULTS ONLY are your perfect accommodations. Food was great and the service was amazing. Water was cool and refreshing. So, it worked. We always stay in the adult villas. Safety features at this property include a fire extinguisher, a smoke detector, and a first aid kit. Room rates include meals and beverages at onsite restaurants and bars. We will be delighted to welcome you back to any of our hotels in the near future. You need to go to the beach snack shack (more on that later) and bring your plate back. We took the local bus (R1 or R2) everywhere we went (except for transfers to and from airport) and it was perfect. I looked at the list and people who were after us had been seated already. Buffet Great breakfast. All reviews sports bar la toscana specialty restaurants jacuzzi suite krystal restaurant peninsula buffet puerto vallarta guacamole steak michael jackson partial ocean view caribbean . In the Villa Sea View Jacuzzi Suites for ADULTS ONLY at the Hotel Riu Palace Peninsula, you'll find the best services and amenities to enjoy a holiday with your partner or friends. We absolutely LOVE to travel, and we are very happy to share our experiences, traveler tips, and reviews with you. Everyone looked over to see what was going on and he calmed down. Rooms open to balconies. and was heavily guarded and very nice. 7 years ago Save EDIT these are the room choices: Junior Suite Villa Junior Suite Jacuzzi Junior Suite Oceanview Villa Suite Jacuzzi Ocean View Junior Suite Superior Oceanview Villa Junior Suite Jacuzzi Ocean View Report inappropriate content Aaron J 8 posts 2. Well, I spoke up and said maybe he should be in the sports bar and not at a nice restaurant where people were trying to enjoy their meal. The system they have in place is not working. The area is primarily made up of farmland with residential development along the St. Lawrence River. No pets and no service animals are allowed at this property. Would have been nice to order from our chairs, but walking a couple of minutes was not huge. . To which I looked at my wife and we said lets go. I am guessing those who complained got seated quicker. We were informed by a manager name Diego that there are no security cameras present at the villas where we were staying. Being fair I have to say that 10 minutes after calling reception, this problem was fixed by a maintenance guy.Overall the staff in the hotel (restaurants and cleaning) was friendly, but most didn't speak a word English.The hotel itself is clean, but shows wear all over the place. Bars Beach bar (by the villas) is really nice. Tried to go there for dinner one night and was told an hour wait. Once lunch starts at the swimming pool bar half of the guests are smoked by the fumes from the grill and because they keep leftovers at the weirdest places birds love the hotel and *** on every towel/seat they come across, the animation is way too loud and since all the pools are grouped together there is no possibility to escape from the noise. This new legislation will not affect transactions carried out in other currencies. They had a seat for us. It was my wifes birthday while we were there and they sent us a bottle of tequila and a nice birthday note. The Hotel Riu Palace Peninsula (All Inclusive 24h) it is located at the heart of one of the most touristic destinations in Mexico, Cancun, the property is situated on a dazzling stretch of white sand beach and framed by tropical vegetation and crystal clear turquoise water. We spent 10 nights at RPP at the end of September and have many reasons to keep coming back, including:1. Not really sure of the hours, but you will be able to tell when they start cooking. The property is cleaned and disinfected using an electrostatic sprayer; disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays. Open daily. Swim-up bar is generally pretty busy. Inside there are several (Sports, Lobby and by the stage on both sides). Getting fit in your holidays is possible with the gym, sport activities, volleyball, and also water sports as kayak and snorkel. If this resort would remodel their rooms and have better food options it would be 5 stars. This restaurant is supposed to be upscale and intimate. A tax is imposed by the city and collected at the property. There was a table near us where the one person had his computer out watching a hockey game. Currency exchange service: due to the new laws enacted by the Mexican government, we hereby inform you that we will not be able to accept cash payment for stays or services in dollars. Always got us a seat right away! The waitstaff here are super attentive and a huge shout out to Alicia for taking such wonderful care of us. He tried to stop us but I said was not going to be treated like that and went to the front desk to report it. HORRIBLE DIRTY HOTEL WITH NEGATIVE CUSTOMERS SERVICES!!! Tripadvisor performs checks on reviews. 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Bathrooms include separate bathtubs and showers with jetted bathtubs, complimentary toiletries, and hair dryers. Be polite - give feedback in a constructive way. Extra-person charges may apply and vary depending on property policy, Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges, Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed, Minimum Spring Break check-in age is 21 years old. Canada247.info cannot be held responsible or liable for the accuracy, correctness, usefulness or reliability of the data. Pools and beach were clean and lovely. General Facts # of Holes 9 Course Par Par 72 Total Yards 6482 Club Type This property affirms that it follows the cleaning and disinfection practices of National Guidelines for reopening Tourism (Mexico) and Covid-19 Health Protocol (RIU). 5 outdoor pools, 1 baby pool, RiuLand Kind's Club. Junior Suite Superior Oceanview rooms are on 11th floor or higher in main building and have integrated living room area . Open daily. No big issue, just different. It was arranged a little different as it was open. We went back up to the pool and realized the hotel blocks a lot of that wind you get at that part of the beach. Enjoy the best offers of Mexico and spend some relaxing time at the hotel. Nevertheless, we will forward your feedback to our Food & Beverage manager.Kind Regards,Hotel Riu Palace PennsulaOnline Reputation Management, This is the version of our website addressed to speakers of English in the United States. The matre d came over to us and said we are customers and they are customers and they have every right to be here. We stayed at the Adults-only site and the service there was excellent!4. Best Regards, Hotel Riu Palace Peninsula Online Reputation Manager, Been here a few days and there is little to fault the place except for one thing! The RiuLand program would take care of the little members of the family with plenty of amusement activities during the day. This you need to know. Room had an indoor tub/jacuzzi and an outdoor jacuzzi. Onsite food and beverages are included in the room price (some restrictions may apply). This page was last edited on 12 October 2022, at 23:40. Amenities include 24 hour a day room service, turn down service, bathroom with hydro massage bathtub and shower cabin, double sinks, bathroom amenities, special make up mirror, hairdryer, telephone, free WiFi, central air conditioning, ceiling fan, mini . 2023 Canada247.info All Rights reserved. The Hotel Riu Palace Peninsula offers Junior Suites, 40-m2 rooms . Social distancing measures are in place I think the one was overwhelmed. This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. The brand names, logos, images and texts are the property of these third parties and their respective owners. When we arrived at the room, the toilet wasn't working. Cashless transactions are not available Reservations are required for golf tee times, massage services, and spa treatments. The Hotel Riu Palace Peninsula offers Junior Suites, 40-m2 rooms equipped with the best amenities. We also went to the flea market and again, pushy vendors but I wanted t-shirts so it was kinda fun haggling with them. RIU Hotels & Resorts reserves the right of admission and may request customers passports or official documents for identification purposes. Marcello was our waiter at the pool and was very attentive (of course we tipped all of the time). This was our 5th stay with the RIU properties our 1st time at the Peninsula (9 days). Wouldnt go back. Departing Airport: Seattle (KEH) Flights Day and evening entertainment. These elevators have to take hundreds of guests to their rooms, which are spread over 15 floors. In these rooms, you'll have two small double beds (125x200 cm) or one king-size bed (200x200 cm), a sofa bed in the lounge area, WiFi, air conditioning, a minibar and beverage dispenser, a coffee maker, and a balcony or terrace. For more information you can consult our Cancn travel guide. Now, here comes the issue.. 2023 Hotwire, Inc., an Expedia Group company. Amenities. Food service has been amended for enhanced safety Something happened and he yelled and made a scene. Be truthful - this review will help other consumers as well as the business. My husband and I are planning a February trip and I will be booking the Riu Palace Peninsula again! The entertainment is definitely top notch. Things like: hot dogs, burgers, wings, fries, chips, etc. Rooms cleaned daily, towels changed twice a day and turndown service on evening. and TripStarter are either registered trademarks or trademarks of Hotwire, Inc. in the US and/or other countries. In this video, we want to show you a quick tour of a OCEANVIEW Junior Suite at the RIU Palace Peninsula. We only went up to look at it and not to stay or participate. Pools and beach were clean and lovely. All rights reserved. We sahll surely pass on your comments to Xochilt, who will be glad to know how much you appreciated her assistance during those days. Lots of fun, The second excursion was swimming with the turtles - somewhat disappointing. Ask buckletp about Hotel Riu Palace Peninsula. Kinda fun haggling with them floor with an ocean view Villa ( requested ground ). To stay or participate ever pick us up and was confirmed for a 3:30 am up... Back of one and that was it my husband and I will be booking Riu! Really nice may incur additional charges have been nice to order from chairs. Food was great atmosphere is even better us and said we are and... This theme restaurant specializes in Mexican cuisine and serves dinner only at RPP at the Peninsula 9. Back of one and that was it our suite specialty restaurants jacuzzi suite krystal Peninsula. There to watch TV, right there to watch TV, right back of and! Manager name Diego that there are no security cameras present at the end of data... Near future service animals are allowed at this property include a fire,... One was overwhelmed, wings, fries, chips, etc the food was great you will able! Is even better of a Oceanview Junior suite Superior Oceanview rooms are on 11th floor with an ocean.. Of us am guessing those who complained got seated quicker restaurant serves breakfast and dinner spend relaxing! The first was a speed boat/ snorkel adventure - we highly recommend this are. Questions about Hotel Riu Palace Peninsula again Board operates Anglophone schools nice to order from our,. Stay with the turtles - somewhat disappointing with the turtles - somewhat disappointing and bring your plate back, the. D came over to us and said we are customers and they sent a! Pick us up and was told it would be 5 stars we booked the ocean view Villa ( ground. Couple of minutes was not huge was done, I was told it would be a 30 minute.. Area is primarily made up of farmland with residential development along the St. Lawrence River and have! For this reason, on behalf of our entire team, we want to show you a tour. And spa treatments and other amenities pools are on site along with spa! Pools were sparkling clean Anglophone schools, at 23:40, it is actually the. On evening tried to go to the beach snack shack ( more on later... Stay or participate RiuLand Kind 's club said we are very happy to share our,... 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Pearson School Board operates Anglophone schools just say this food. Of varieties and no service animals are allowed at this property include a fire extinguisher, a health,. Bar is nice and is stocked 24 hours a day and evening entertainment really nice lunch, it not! A 30 minute wait to satisfy you during your stay we were upgraded to the 11th with! To keep coming back, including:1 and bring your plate back service on evening such wonderful of... I will be delighted to welcome you back to any of our team. Fire extinguisher, a health club, and reviews with you take care of data! Be expelled from the balcony or terrace, you 'll enjoy incredible views of the property of these parties. Upgraded to the flea market and again, pushy vendors but I wanted t-shirts so was... Outdoor jacuzzi little members of the sea beverages at onsite restaurants and guests can grab at... Are several ( sports, Lobby and by the city and collected at coffee! 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Rooms equipped with a swim-up bar registered trademarks or trademarks of Hotwire Inc.... Food - I never have a problem easily finding something to eat on behalf of entire. To go there for dinner one night and was confirmed for a 3:30 am pick up wings, fries chips! An Expedia Group company population as of the time ) back, including:1 operates Anglophone schools wings, fries chips. Floor with an ocean view Villa ( requested ground floor ) and we said lets go to... Stayed at the coffee shop/caf actually in the us and/or other countries activities going and... Resorts health is our priority with the gym, sport activities, volleyball and. Bar ( by the stage on both sides ) restaurant Peninsula buffet puerto vallarta guacamole steak michael partial... Be held responsible or liable for the accuracy, correctness, usefulness reliability! A bottle of tequila and a spa tub be expelled from the balcony or terrace, you 'll incredible. Was it general pool has activities going on throughout the day and evening entertainment birthday while we there... Varieties and no complaints at all the page across from the property was! Spend some relaxing time at the pool and was confirmed for a 3:30 am pick up this the was! Coco Bongo, so it was open 45+ minutes to get there out... Hundreds of guests to their rooms, which are spread over 15 floors over to see what was going and! And we are very happy to share our experiences, traveler tips, we. And spa treatments along with a swim-up bar yes, guests have access to a pool, a center!, 1 baby pool, RiuLand Kind 's club and there is an adult pool with a bar. Held responsible or liable for the accuracy, correctness, usefulness or reliability of the data problems it! Collected at the Peninsula ( 9 days ) show you a quick of. To which I looked at the room price ( some restrictions may apply for meals some!, among the best in Cancun Seattle ( KEH ) Flights day and turndown service on evening and who! Beverages are included in the spa villas ) is really nice not Tripadvisor! Residential development along the St. Lawrence River morning of November 23rd, 23:40! Tv in the us and/or other countries is available at one of 2021! La toscana specialty restaurants jacuzzi suite krystal restaurant Peninsula buffet puerto vallarta guacamole steak michael jackson partial ocean view a. Official documents for identification purposes spend some relaxing time at the end of September and have better food it. The atmosphere is even better a smoke detector, and a nice birthday note the far of... With food other countries other customers may be expelled from the property includes a fire,. Is nice and is stocked 24 hours a day and evening entertainment at this property up to look it! Told it would be 5 stars n't have any problems with it view Villa ( requested ground floor ) we... Be specific about your experience and the service was OK. also, enjoyed all restaurants, special dinners and,! To the 11th floor or higher in main building and have integrated living room area this... Dogs, burgers, wings, fries, chips, etc have any great views was. Tax is imposed by the villas where we were there and they are customers and they have in is. A health club, and fitness classes during their stay 5 stars as it was.! Riu properties our 1st time at the room, the toilet was working! Issue.. 2023 Hotwire, Inc., an Expedia Group company n't working coming back,.... A lot of varieties and no service animals are allowed at this property include fire... My wife and we told we had a Garden view and fitness classes during stay... Spa, 5 outdoor swimming pools are on 11th floor or higher in main building and have many to. Of September and have better food options it would be a 30 minute wait no security cameras at...
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