The Services may include, without limitation and depending on the nature of your application, the registration of your application, the booking of your appointment, the payment of the TLScontact Service fee (where applicable), the attendance to your appointment for the purpose of collection by TLScontact of your passport application, of your DNA sample or of your OCBE and the return of your travel document. Third parties for legal reasons The processing times for any of your applications or of the DNA sample are estimates only. They can also be used to recognize a users device. Provided we do this we will not be liable for delays caused by the event but if there is a risk of substantial delay you may contact us to end your contract with us and receive a refund for any Services you have paid for but not received. Please choose the Visa Application Centre where you would like to submit your application. Introduction In accordance with applicable national and/or European regulations, the Customer may have the right to access, alter and rectify its personal data such as the right to object, to data portability or to restrict processing. TLScontact reserves the right to cancel or refuse any Service order in the event of a pending dispute with the Customer regarding the payment of a previous order. TLScontact will aim to respond to you within three business days, providing either a substantive response to your message or informing you of when you can expect to receive a substantive . It is not intended to amount to advice on which you should rely. 13. The Customer is advised that: Prepare your supporting documents We do not guarantee that our site will be secure or free from bugs or viruses. Your partner in Nigeria for all your visa applications to Italy Select your centre Abuja Lagos Victoria Island Recommended Services for you Premium Lounge (Abuja) NGN 18,500.00 Upgrade to experience the ultimate in convenience, comfort, and support for your application in a dedicated space with fewer queues. A valid e-mail address. Orders For further information, please visit the link here. The Services ordered by the Customer and offered by TLScontact on behalf of HMPO/UKVI, will be provided, to the extent possible, in accordance with the date the Customer has chosen the appointment to submit the passport application, the DNA sample or the biometric enrolment at the TLScontact Centre. Your personal data may also be collected by TLScontact on its own behalf for the provision of specific services (not related to the aforementioned services), for its business needs and/or to ensure the security of its premises, employees and visitors. Is stored for only as long as required to process service; Log in to your TLScontact Account. By continuing to use . We will share personal data with third parties: Make an appointment, Submit your application and provide your biometric data at the visa application centre, Return to the centre All requests are free of charge. All rights reserved. Your personal data (i.e. TLScontact use the following cookies on the websites. For personal data concerning your related services (TLScontact acting as a data processor) We will never transfer your personal data in an unsafe or unsecure way. Find out all mandatory steps to apply for a UKVI visa. service not directly linked to the application), and process your payments; COVID-19 PRECAUTIONS IN PLACE AT OUR CENTRE Any questions you have in relation to this Privacy Notice or how we use your personal data should be sent to our Data Protection Officer: Any equipment or network or software owned or used by any third party. Avoid unnecessary travel, save time, and avoid the crowds by having your passport returned to you by courier. We want to ensure you remain in control of your personal data. Ensure the security of TLScontacts employees, visitors, customers and premises; Third party service providers working on our behalf This may result in our taking all or any of the following actions: Which cookies does TLScontact use? CCTV images for general surveillance. Content standards and registration Be defamatory of any person; If we transfer your personal data from UK to other countries in which applicable laws do not offer the same level of data privacy and protection, we take measures to provide an appropriate level of data privacy and protection. To process your personal data lawfully we need to rely on one or more valid legal grounds. The content on our site is provided for general information only. 1.5. WHO HAS ACCESS TO YOUR PERSONAL DATA? Please enter the provided e-mail address and password during your account creation. If you choose, or you are provided with, a user identification code, password or any other piece of information as part of our security procedures, you must treat such information as confidential. Watch the video. We may make changes to these terms Be likely to deceive any person; Our Terms of Service, which sets out the terms and conditions upon which services offered by TLS Contact Processing Services Limited; Disputes All rights reserved. TLScontact reserves the right to change the price at any time in the case of any or all orders done after the effective date of a price revision. You can withdraw this consent at any time by contacting us on-line where applicable. TLScontact and TLS Contact Processing Services Limited, with share capital of NGN 10.000.000,00, registered address 7th Floor, Marble House, 1 Kingsway Road, Falomo, Ikoyi, Lagos, Nigeria, Registration Date 18.2.2014, Companies Register under number 1171732 (hereinafter TLScontact, we, us, our) is committed to protecting the privacy of the customers who visit TLScontact websites (hereinafter Customers, you, your). Please begin by selecting the country where you are applying from. TLS Contact Processing Services Limited, with share capital of NGN 10.000.000,00, registered address 7th Floor, Marble House, 1 Kingsway Road, Falomo, Ikoyi, Lagos, Nigeria, Registration Date 18.2.2014, Companies Register under number 1171732 (hereinafter TLScontact, we, us, our) is committed to protecting the privacy and security of the customers who use TLScontact websites and services (hereinafter Customers, you, your). Contact Us - TLScontact VISA APPLICATION QUERIES If you have a query about your visa application, please contact us via your local TLScontact Visa Application Centre so that we can help you as quickly as possible. Further information on the specific cookies used on TLScontact websites can be found under the Which cookies does TLScontact use? and Which cookies do third Parties set on our websites sections of this policy. We will never transfer your personal data in an unsafe or unsecure way. 7. Promote sexually explicit material; You also agree: In all cases, TLScontact will provide you with a substantive reply within 20 working days of your original message. 1. We may suspend or withdraw or restrict the availability of all or any part of our site for business and operational reasons. 18. The Customer acknowledges that he or she has read and understood these Terms of Service and agrees to abide by them, without any reservation, either by checking the relevant box before submitting the Service order online (TLScontact Centre). Ju lutemi prdorni nj shfletues tjetr interneti. Third parties place the following cookie on TLScontact websites. 2.7. How can you manage your cookie settings? The use of any of our interactive services by a minor is subject to the consent of their parent or guardian. 2019 - 2023 TLScontact. in connection with an order for goods or services), the data you provide will not be covered by this Privacy Notice. By any other means of payment accepted by TLScontact after these Terms of Service have come into force. We use reports provided by Google Analytics to help us understand website traffic and webpage usage. 7.3 TLScontact accepts no liability if any information provided by the Customer is inaccurate or if the documents provided by the Customer in support of the application are insufficient. 2019 - 2023 TLScontact. Will never be used for anything other than to process the requested service; Here are the mandatory steps to apply for a Schengen visa. We will only disclose personal data that is necessary to deliver the services concerned. Please note that MUP fee is an additional fee for all applicants submitting their application at the Victoria Island centre. Where local regulations apply, you may also be required to provide evidence of Covid-19 test results or vaccination status. You can also exercise theses rights by contacting His Majestys Passport Office/UKVI when such rights relate to your application/service. For more details as to the process concerning the implementation of the Services and the set of documents required please consult our TLScontact website (the Website) on the following link) or the gov.uk on the following link or UKVI Biometrics on the following link. 3. 6.2 Online purchase of Services from a TLScontact Centre located outside the European Union 12. We will never sell your personal data or use it in any way without your direct knowledge. Whenever you make use of a feature that allows you to upload content to our site, or to make contact with other users of our site, you must comply with the content standards set out herein above. In order to comply with local Covid-19 health and safety regulations, you may be required to provide a body temperature reading, wear a mask and respect social distancing guidelines to enter our centre. TLScontact is part of the Teleperformance Group, the worldwide leader in outsourced omnichannel customer experience management, providing excellent customer experience at every opportunity, serving governments and companies. Chat rooms; When applying for a related service, your personal data will be sent to our Client and that acts as the data controller. To knowingly transmit any data, send or upload any material that contains viruses, Trojan horses, worms, time-bombs, keystroke loggers, spyware, adware or any other harmful programs or similar computer code designed to adversely affect the operation of any computer software or hardware. We do not represent that content available on or through our site is appropriate for use or available in other locations. For further information on payment terms, please leave a message on the Contact us page of the Website. Our site must not be framed on any other site, nor may you create a link to any part of our site other than the home page. 2019 - 2023 TLScontact. Promote any illegal activity; Will never be used for anything other than to process the requested service; Due to the ongoing impact of Covid and global travel restrictions, UK Visas & Immigration are experiencing unpredictable demand across all visa routes. 2.3. 16. Cookie settings in Safari web and iOS Select your country of residence and the country that you are visiting to be redirected to the correct page: We may make changes to our site For example, a third-party provider need to process your personal data to allow the payments of the services you have requested and to meet the applicable legal requirements. We suggest you read the privacy notice of any website before providing any personal data. Impersonate any person, or misrepresent your identity or affiliation with any person; Ju jeni duke prdorur Internet Explorer pr t par faqen ton t internetit. Government Authorities In case you decide to turn off cookies we have these helpful links below for you. Separate guidance is available for travellers entering Wales, Scotland and Northern Ireland. Introduction TLScontact and TLS Contact Processing Services Limited, with share capital of NGN 10.000.000,00, registered address 7th Floor, Marble House, 1 Kingsway Road, Falomo, Ikoyi, Lagos, Nigeria, Registration Date 18.2.2014, Companies Register under number 1171732 (hereinafter "TLScontact", "we", "us", "our") is committed to protecting the privacy of the . HOW LONG WE STORE PERSONAL DATA? Other Third parties Object the right to object to the processing of your personal data for direct marketing, or in any other situation in compliance with local laws. Click here for more details. 6.1.1 The Customer is expressly advised that the right of cancelation towards TLScontact exists only for orders of Services placed exclusively via the Website. JavaScript seems to be disabled in your browser. For your protection, please note the following: Watch our video animation for more information: Please dont hesitate to contact us if anyone requests money from you before, during or after your appointment. Third party service providers working on our behalf You will be contacted by our Visa Application Centre when your passport is ready for collection. Email: This amount has been decided in agreement with the Consular Authority and corresponds to the different services provided by TLScontact Visa Centre: Appointment bookings; Welcome; Visa application reception; Information collection; Data processing; TLScontact will issue a receipt for the transaction upon receipt of payment. 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