All pre-purchased amenities or onboard packages will be automatically refunded to the original form of payment. Its upcoming Icon of the Seas which will begin revenue sailings in 2024 will be even bigger. Royal Caribbean allows guests to use their future cruise credits to pay their cruise fare, including the deposit. Yeah, nobody holds their breath for Royal IT to accomplish anything successfully this has been like this for a couple of the 14 sailings since they came out on 3/24. In the future, if your cruise needs to be canceled, you can try requesting a refund, which the cruise lines consider on a case-by-case basis. jaredhamburg To redeem your Royal Caribbean Future Cruise Credit, simply find the sailing you are interested in rebooking, and then call your Travel Advisor or an iCruise.com Cruise Specialist at 1-800-630-4406. 2. Can you give me direct contact of FCC customer care if you have? If the FCC has already been issued, you cannot revert back to a cash refund. However, it probably will cause problems by being posted here as no one. Once Royal Caribbean resumes cruise operations on June 12th, there will be a 4 point process which is currently being worked on. On 3/14/2020 at 1:53 AM, Russ Lomas said: On 3/14/2020 at 7:04 PM, Ourusualbeach said: 19952023, The Independent Traveler, Inc. At Royal Caribbean International, the safety and well-being of our guests and crew is our top priority. Asia Pacific; EMEA; Latin America; UK Solicitors; UK Bar; United States I am assuming if it's paid in full, they would just refund the CC used? This new policy also applies to FCCs through Royal Caribbeans sister line, Celebrity Cruises. Royal Caribbean has automated the process of canceling cruises, which has made doing so much easier for customers. Those double entries show up as lower-priced items that you cannot actually add to your cart because it can't find an associated timeslot to choose when you pick it. A number of cruise lines are requiring doctors notes for guests 70+ and we can expect to see more of this in the future. Royal said that it originally began protecting commissions on those credits because of the turmoil brought on by hurricane season last fall. So, if your financial situation or travel needs change, and taking a cruise isnt an option for you any longer, you might lose out on the value. Submit your form at least 21 days before. If you can't find them and "they can't find them," it sure does save them money in the short term. Every Future Cruise Credit is different in value and expiration date, so we highly recommend that you contact your local Vacation Consultant to help you navigate the fine print. I decided to keep a close eye the best I could but I have declared DEFEAT in this area. On Princess.com, it's very easy to see your future cruise credits. Your previous content has been restored. Under what circumstances was this done? Click "submit." You will receive an email letting you know if your credit was valid. Choose a trusted travel agent with a best price guarantee. Read more:Top things you didn't know travel agents can do for your cruise vacation. They soon discovered that it was not always a simple matter to find a replacement cruise priced the same, down to the penny, as the original booking and credit amount. Select your cabin type and location. In order to protect the original FCC amounts in the existing computer system, guests have also been notified via a follow-up email that there will be an expiration date still entered into the computer. Before taking future cruise credit ask yourself if you are really going to be able to commit to cruising in 2021. Have you considered an upgraded stateroom to use all of the 125% OBC. Even during the darkest days when the Centers for Disease Control (CDC) had banned cruising and refused to work with the cruise industry on a return, the cruise lines kept selling future sailings. You May Like: Best Dolphin Cruise Gulf Shores. Below you will find the information regarding Royal Caribbeans FCC options. Taxes and fees, as well as any pre-purchased amenities or onboard packages will be automatically refunded to the original form of payment within 45 days from the cancellation date. I received this last night. If you have a Future Travel Credit for canceled flights, hotels, all-inclusive packages, or tours, and you originally booked through Expedia CruisesTM, we should be able to assist in re-booking your vacation with it. If your sailing was cancelled as part of our COVID-19 operations suspension, you will receive one Future Cruise Credit combining the two amounts: 100% of your original Future Cruise Credit amount and 125% of any additional cruise fare funds paid on the reservation. Please Read: COVID-related Discussion. Originally booked as a Caribbean cruise to Grand Cayman and Cozumel, it became a Mexican cruise when Grand Cayman was cancelled and Costa Maya substituted in. She also heard of solo cabins, unlike the rcl agents I spoke with before she spoke with me. They are not part of the FCC. These offers apply only to the cruise element of bookings where Planetcruise.com are the tour operator of the holiday. To avoid waiting on the phone to cancel, please. Related question.. The change in policy not only applies to Royal Caribbean International, but also Celebrity Cruises. Knowing this situation is ever-changing, we want to provide you with some options. Guests either elected to receive them in lieu of a refund when Royal Caribbean cancelled a cruise, or took them when they decided to cancel a cruise reservation during the pandemic. Each cruise line will have its own restrictions on the value that is included in the Future Cruise Credit you have been issued. You can expect to receive your refund 30 days after you submit your request. Many cruise travelers eagerly took advantage of the offer to collect the bonus, which could then be applied to another sailing at a future date. Below you will find the information regarding Royal Caribbean's FCC options. 2023 TheStreet, Inc. All rights reserved. Why you ask? how can i see how much future cruise credit I have.? The second problem with FCCs is that they could only be used for a cruise ticket, not for anything else onboard. That led to some problems, the biggest of which might have been customers both getting their FCC and being able to track it. Regent Seven Seas Cruises; Riviera Travel; Royal Caribbean; Scenic River Cruises; Seabourn; Silversea; Star Clippers; Virgin Voyages; Destinations. Royal Caribbean, initially cancelled sailings from US ports due to the coronavirus pandemic on March 13 and on March 14 followed up by suspending operations for the remainder of its sailings worldwide. I had applied some to a canceled cruise, and my understanding is that they would be reactivated as I opted for a cash refund of the additional payments made on the new cruise (quite nominal.did not want to mess with limitations over a small difference). If Royal Caribbean canceled your cruise, customers could opt for either a full refund or an FCC worth 125% of what they originally paid. Future Cruise Credit, also known as FCC, is the credit being offered by cruise lines to guests whose cruises have been affected by coronavirus. We now have 4cruises in a 12 month period between Jan 2021 to Jan 2022(Jan -April-August 2021 and Jan 2022). Visit our Make A Payment page to complete the process. While those new non-expiration dates have not yet been entered into the computer, it is likely they will show as years or even decades in the future so there will be little or no confusion. Royal Caribbean Blog Crown & Anchor Society Perfect Day at CocoCay Contact Us Back to Main Menu. Royals Symphony of the Seas. At Royal Caribbean International, the safety and well-being of our guests and crew is our top priority. So she seems good. These offers apply only to the cruise element of bookings where Planetcruise.com are the tour operator of the holiday. Under that program, which has since ended, customers could book a cruise, pay for it, and get a full refund if they opted out of sailing at least 48 hours before the cruise. Fain added that credit card companies were also having trouble processing that kind of volume, saying that they werent equipped to handle this as quickly as we thought. Yes the FCC can be split amongst sailings. New Bookings You can use your Future Cruise Credit to book a cruise on the website. Again OFFICIALLY THIS is not allowed however as I've always said anything can be done internally one just has to find the correct person willing to bend the rules. If you don't have the certificate number you must call them or your travel agent if you use one. If you have worked with a travel advisor on booking your cruise, reach out if you have questions, or reach out to the cruise line directly. For the last ten years, you have supported Royal Caribbean and voted us Best Sales and Service in the cruise industry. Future cruise credits have become widely available due to the current voluntary cruise shutdown that Royal Caribbean is engaged in, which means while cruises are being cancelled due to the global health crisis, Royal Caribbean is offering guests future cruise credits. Idk but she said even if not booked direct, I could get the fcc applied by myself. Display as a link instead, Wait to see if the cruise line is going to cancel your cruise or extend their sailing suspension before making any moves. You May Like: Can You Cruise To Hawaii From California. If you prefer a refund, this request for any funds paid over-and . Below you will find the information regarding Royal Caribbeans FCC options. This is based on the total cruise fare paid and will be automatically issued via email. Cruisers' Choice Awards! Started August 27, 2021, By Your port fees and taxes are refunded to your credit card. Royal Caribbean will refund you in cash automatically. Thousands of domestic & international car hire and both low-cost & scheduled flights. Best for booking cruises with points: Chase Sapphire Reserve. Call 866-712-7447 or book online today! Book your next Royal Caribbean cruise today! Others will apply whatever amount you want to a booking and issue a new FCC for the balance. If a Future Cruise Credit was leveraged to pay for a reservation now impacted by the suspension of cruising, Royal Caribbean will make it easier by combining all funds into one voucher. As a former IT executive Ihave a pretty clear understanding what the IT organization is like there. Call us at 800-288-6006 if you need help finding the perfect cruise. Keep in mind there could be a redeem by date as well as an expiration date. Bachelor's Degree with a major in Accounting. I was informed that If I cancel I will lose the non-refundable amount. Many cruise. Twitter messaging is sometimes helpful. In addition, some cruise customers have chosen not to return to cruise ships while the pandemic continues for personal or medical reasons. Combine your Future Cruise Credit with the latest promotion to maximise its value. For cruise news, reviews and tips, sign up for TPGs cruise newsletter. Sometimes, this means that the value of your FCC will exceed the cruise fare on whatever cruise you choose to use it for, and you cant get the rest back in cash. We've been around for so long, we're local. Future cruise credits were given to guests as a kind of voucher to represent the amount paid for a cruise. Any pre-bought amenities such as internet, beverage packages and dining will be refunded automatically. Have you found yourself with some Royal Caribbean onboard credit and want to know how you can spend it? I've already had a cruise with confidence FCC refunded which officially isn't allowed although that took four hours of working the phones. via Royal Caribbean, these will also be automatically refunded to you. Sea or river cruise reservations will be eligible for a future travel credit equal to 50% of the cost of your trip, less the cost of initial trip deposit, airline-assessed fees, amendment fees, and insurance premium. A cash refund for any funds paid over-and ten years, you can expect to see more of this the. Of FCC customer care if you use one on those credits because of the holiday really going be. Issued via email to maximise its value confidence FCC refunded which officially is n't allowed although that four... 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